Politique de confidentialité

Effective Date: 11/01/2025

Michelle Peters SA (“we,” “our,” or “us”) operates from Switzerland with an international presence, specializing in the creation and distribution of high-end skincare products and promoting beauty and well-being. We value the trust you place in us and prioritize the security and confidentiality of your personal information.

This Privacy Policy explains how we collect, process, and protect your personal data in compliance with applicable data protection laws, including the Swiss Federal Data Protection Act (DPA) and the General Data Protection Regulation (GDPR) for the European Economic Area (EEA). It applies when you interact with us via our website (www.michellepeters.com), purchase our products, use our services, contact customer support, or participate in events.

Michelle Peters SA (registered at Sentier de Collonge 3, Switzerland) info@michellepeters.ch is responsible for the collection and processing of your personal data. Our subsidiaries may also act as data controllers, depending on where your information is collected.

This document details the types of personal information we collect, how we use and share it, your rights, and how to exercise them. We encourage you to read this Privacy Policy carefully. If you have any questions, please contact us using the details provided in the “Contact Us” section.

1. Information We Collect

We collect personal data both directly from you and indirectly via your interactions with our digital platforms.

1.1 Personal Data You Provide

We may collect personal data when you:
• Create an account on our website.
• Make a purchase or place an order.
• Subscribe to our newsletter or promotional emails.
• Contact us via forms or customer service.
• Participate in our events or loyalty programs.

The personal data you provide may include:
• Full name and contact details (email address, phone number, and postal address).
• Date of birth and gender (if applicable).
• Payment information for purchases (e.g., credit card details or PayPal email).
• Any additional information required to fulfill specific legal or tax obligations, such as identity verification.

1.2 Data Collected Automatically

When you interact with our digital platforms, we may automatically collect information through cookies and similar technologies, such as:
• Device information, IP address, and browser type.
• Pages visited, session duration, and other website analytics.
• Geolocation data, if enabled on your device.

For more details on how we use cookies, please refer to our [Cookie Policy] (link).
How We Use Your Information

We process your personal data for the following purposes:
• To manage your customer account and process your transactions.
• To deliver products or services you have purchased.
• To enhance your experience on our website and digital platforms.
• To send newsletters, promotions, and event updates, with your consent.
• To improve our products, services, and customer support.
• To ensure the security of our systems and prevent fraud.
• To comply with legal or regulatory obligations.
• To personalize your experience by tailoring offers and recommendations.

3. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:
• Your explicit consent (e.g., for marketing communications).
• The necessity of fulfilling a contract (e.g., delivering an order).
• Compliance with legal obligations.
• Our legitimate business interests, such as improving services and fraud prevention.

4. Sharing Your Data

We do not sell your personal information. However, we may share it with:
• Authorized service providers (e.g., payment processors, logistics partners) who assist us in fulfilling our services.
• Regulatory authorities or law enforcement when required by law or legal proceedings.
• Subsidiaries and affiliated entities for operational purposes.

All third-party partners and service providers adhere to strict confidentiality agreements and data protection requirements.

5. Data Storage and Transfers

Your personal data is securely stored in databases managed by our trusted service providers. While we operate globally, we ensure that any international data transfers comply with applicable laws, providing an equivalent level of protection as required in your country of residence.

6. Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or as otherwise required by law. Once this period has expired, your data will be securely deleted or anonymized.

7. Your Rights

Under applicable laws, you have the following rights regarding your personal data:
• Access and correction: Request access to or correction of the personal data we hold about you.
• Data portability: Obtain a copy of your data in a structured, commonly used format.
• Erasure: Request the deletion of your personal data when it is no longer needed.
• Restriction: Limit the processing of your data in specific circumstances.
• Objection: Withdraw your consent or object to certain types of processing.

To exercise these rights, please contact us using the details below.

8. Security Measures

We implement technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. These include encrypted connections, access controls, and secure storage protocols.

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect unauthorized access to your account.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the effective date clearly stated at the top.

10. Contact Us

For any questions or concerns about this Privacy Policy, or to exercise your data protection rights, please contact us at:

Michelle Peters SA
Sentier de Collonge, 3
1820 Montreux
Switzerland
Email: info@michellepeters.ch