Shipping policy

Last updated: April 2025

At Michelle Peters Skincare, each order is prepared with the utmost care and attention to detail, reflecting our commitment to excellence and luxury. Below are our official shipping terms:

1. Shipping Destinations

We ship within Switzerland, across Europe, and to selected international destinations. If your country is not available at checkout, please contact us to explore personalized options.

2. Estimated Delivery Times

Delivery times may vary depending on destination and are calculated in business days from payment confirmation:
• Switzerland: 1 to 3 business days
• Europe: 3 to 7 business days
• International: 7 to 14 business days

Please note that during high-demand periods, holidays, or due to customs procedures, delivery may be slightly delayed.

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to follow your package in real time.

4. Duties and Import Taxes

Orders shipped outside Switzerland may be subject to local import duties, taxes, or other fees upon arrival. These costs are not included in the final purchase price and are the responsibility of the customer.

5. Shipping Issues or Delays

If you experience any delay or issue with your delivery, please contact us through our contact form or by email. We will do our best to assist you promptly and effectively.